Terms of service

These terms apply when you buy services from Linalg LLC (“Linalg”, “we”), a Wyoming limited liability company. “You” means the business or public agency placing the order.

1. Orders

Linalg sells professional services: software assurance and security, AI consulting and build, AI training for teams, and accessibility remediation. Each engagement is described in a written quote, statement of work, invoice or purchase order (an “order”), which sets the scope, price, deliverables and dates. These terms cover everything the order does not.

A signed contract comes first, then the order, then these terms. If you are a government agency and your purchase order, contract or purchase-card terms conflict with these terms, yours govern.

2. Prices and payment

• Prices are as agreed in each quote or order, stated in US dollars.
• Invoices are due within 30 days unless the order says otherwise.
• You may pay by card through Linalg’s payment processor, by ACH, or by government purchase card. Linalg never sees or stores full card numbers.
• Sales tax, where it applies, is added to the invoice.
• Overdue invoices may pause further work until they are paid.

3. Delivery and acceptance

You have 10 business days after delivery to report that a deliverable does not meet the order, and Linalg fixes it at no charge. If you report nothing in that time, the deliverable is accepted.

4. Changes and cancellation

You can change or cancel an order in writing. Work already done is charged at the order’s rates. See the refund and cancellation policy.

5. Subcontractors and government work

Government work is performed in the United States by US persons, and your code and data stay on US-controlled infrastructure unless you approve otherwise in writing. For commercial projects Linalg may use subcontractors bound by confidentiality terms at least as strict as these; the order names them when they will handle your data.

6. Warranties

Linalg performs the services with professional skill and care. Accessibility remediation is a technical service measured against published standards such as WCAG 2.1 AA and PDF/UA. It is not legal advice and does not guarantee compliance with the Americans with Disabilities Act, Section 508 or any other law. Except as stated here, the services are provided without other warranties, including implied warranties of merchantability and fitness for a particular purpose, to the extent the law allows.

7. Intellectual property

• When you have paid for a deliverable, you own it.
• Linalg keeps its pre-existing tools, templates and know-how, and general training materials. Where these are part of a deliverable, you receive a perpetual, royalty-free licence to use them with that deliverable.
• Third-party course content and open-source components keep their own terms and licences.

8. Confidentiality

Each party keeps the other’s non-public information confidential and uses it only for the engagement. Personal information is handled as described in the privacy policy.

9. Limitation of liability

To the extent the law allows, Linalg’s total liability for any claim arising from an order is limited to the fees you paid for that order in the 12 months before the claim. Neither party is liable for indirect, incidental or consequential damages, or for lost profits or data. These limits do not apply to fraud, gross negligence or wilful misconduct.

10. Other terms

• Linalg is an independent contractor.
• Neither party is liable for delays caused by events outside its reasonable control.
• These terms are governed by the laws of the State of California, except where a government buyer’s governing law applies.
• Linalg may update these terms. The version in force on the date of your order applies to that order.

Contact

[email protected], +1 612-787-7464.