Refunds and cancellations

Linalg sells services, so the first remedy for a problem is to fix the work. When it cannot be fixed, you get your money back for that part.

Fixes and refunds

• Report that a deliverable does not meet the order within 10 business days of delivery, and we fix it at no charge.
• If a deliverable still does not meet the order after the fix, the charge for that deliverable is refunded.

Cancellations

• You can cancel an order by email at any time. You pay only for work completed up to the cancellation.
• Subscriptions can be cancelled any time; they end at the close of the period already paid, and nothing more is charged.
• If Linalg has to cancel, you pay nothing for the work not delivered.

How refunds are paid

Refunds go back to the original payment method within 10 business days of approval. Card refunds can take a few more days to appear on your statement.

How to ask

Email [email protected] or call +1 612-787-7464 with the invoice number and what went wrong. Please contact us before disputing a charge with your card issuer; we can usually settle it faster.

For government buyers, the terms of your purchase order or contract govern where they differ from this policy.